Business Process Tools and Techniques

Scott Greenholt is PMP certified and has 20 years of project and business analysis experience at all levels of the enterprise.

He is the President of the Pittsburgh Chapter of the International Institute of Business Analysis (IIBA) and he chairs the Information Technology Special Interest Group of the Pittsburgh Project Management Institute (PMI).

Business Process Tools and Techniques

DawsonReed Business Process Consulting is the seasoned blending of skills, tools and techniques in the following Business Process Knowledge Areas:

Business Analysis – understanding the business problems and opportunities in the context of the business to recommend solutions that enable the organization to achieve its goals.¹
Project Management – the application of knowledge, skills, tools and techniques to project activities to meet project requirements.²

Strategy and Technology – understanding strategy (business vision, goals and objectives) and information technology capabilities to recommend viable solutions that enable the organization to achieve its goals.

Over the past 20 years, we have performed each of these knowledge areas extensively and have found that performing all of them together enables the best solutions to real business problems and opportunities.

In the following sections, we have outlined some of the tools and techniques used in each of the knowledge areas. Not all of these are needed on every project, but understanding what is available enables the fastest course to developing a solution.

Please visit our Services pages for more information about our Business Process Consulting services. We are experts at eliminating the frustration in everyday jobs of hundreds of people and we're here to help eliminate the same types of frustrations in your company. Call us to help you and your company better achieve it's goals.

References
¹Business Analysis Body of Knowledge^® (BABOK^®) v1.6, © The International Institute of Business Analysis
²Project Management Body of Knowledge, Third Edition (PMBOK^®), © Project Management Institute

We are highly skilled in business analysis tools and techniques.

These skills, tools and techniques are key to the success of business process consulting. Some examples of tools we use are:

Requirements Facilitation
Requirements Verification and Validation
Functional Specification Development
Use Case Diagramming and Documentation
Solution Assessment and Validation
Post Implementation Review and Assessment

We are confident that we can positively impact your business using these tools combined with our expertise, skills and talents.

Learn more about our Business Analysis Tools

Almost one-hundred percent of what we do for customers are projects. Each assignment is a temporary endeavor with a unique product, service or outcome. Some areas where we eliminate frustration are:

Project Planning
Business Case Development
Scope Planning and Definition
Project Lifecycle Consulting and Development
Product Lifecycle Consulting
Risk Planning and Mitigation
Procurement Management and Vendor Selection

Our services ensure the processes are in place to make projects successful without relying on "company heroes."

Learn more about our Project Management Approach

The best process improvements result when IT is aligned with business strategic goals.

Using IT on process improvements must make business sense and thus IT may not always be used in the solution. Some of the tools we use to ensure this are:

Project Portfolio Management (PPM) development
Facilitated technical planning sessions
Strategic plan review and development
Information technology assessments
Technical architecture review and planning

Thus, besides BA and PM, strategic planning and technical expertise are required to skillfully complete business process improvements.

Learn more about using IT in process improvements